CyberWiz Home Page -> Automotive -> COLLISIONshopPRO -> Features

COLLISIONshopPRO Features Building a website that empowers your customers, employees, referral car dealers and insurance agents depends on select the right ASP [Application Service Provider] hosted software solution for your needs. COLLISIONshopPRO Features Feature Benefit COLLISIONshopPRO Web B Web C Repair Order Tracking COLLISIONshopPRO Web sites feature our exclusive, comprehensive, real-time Repair Order Tracking System. Customers and insurance adjusters are empowered look up the current status of any Repair Order using the repair order number, license place number or insurance claim number, at their convenience. Customers feel like they are a partner in their collision repair; insurance adjuster are empowered to support their clients, instead of playing 'phone-tag' with the collision repair facility; repeated phone calls to the collision repair center, by customers checking on the status of their vehicle, are dramatically reduces. Everybody wins.     Built-in 'Up Selling' Up selling occurs when customers are persuaded to buy more goods or services then they had originally intended to buy. Good collision repair file handlers will often offer to repair non-collision related damage to vehicles while the car is 'in for repair anyway.' Enhancing on this theme, COLLISIONshopPRO allows file handlers to easily enter these offers into the Repair Order tracking panel, keeping the offer before he customer beyond the pressure period of receiving the estimate. COLLISIONshopPRO goes one step further and offers the customer a two-tier pricing structure; customers are offered a reduced rate if they commit to the additional service before the car reaches a certain point in the process, a greater price after. This is useful in offering a reduced rate for additional body services at a reduced rate when the customer commits before the car goes in to the 'Structure Repair' or 'Body Repair' status; and pointing out what the same repair would cost if a new repair order must be generated.     Contact Panel The COLLISIONshopPRO Repair Order Tracking panel informs customers how to best reach the file handler managing their collision repair, reducing nonproductive and frustrating 'phone-tag' situations.     Special Order Parts Management When a collision repair is delayed because the facility is waiting for a Special Order Part, the COLLISIONshopPRO Repair Order Tracking panel displays a prominent banner and explanation, and the file handler can easily adjust the anticipated delivery date to reflect the delay.     COLLISIONshopPRO is easy to use - for both customers and employees COLLISIONshopPRO uses the latest in ASP.NET server based controls, making it extremely easy to navigate and use, both for your staff and your customers.     COLLISIONshopPRO is WiFi and Cell PDA enhanced COLLISIONshopPRO has special screens that are displayed when your employees use a WiFi or Cell phone Web enabled Personal Digital Assistant to manage Repair Orders in real-time. Special compact, abbreviated, easy-to-navigate screens allow employees to use integrated keypads or handwriting recognition to enter information into any repair order.     COLLISIONshopPRO is MicroSoft Access Compatible COLLISIONshopPRO stores information about your Repair Orders in a bulletproof Microsoft SQL database. The COLLISIONshopPRO system administrator for your business has complete access and control over the database using Microsoft Access [a component of Microsoft Office]. You can easily create custom views, forms and reports.     COLLISIONshopPRO Daily Management Screen COLLISIONshopPRO features an intuitive browser-based management screen that allows the manager to easily update the status of all vehicles in the queue in seconds. Statuses are changes with a simple click of the mouse and comments entered all on one screen. You do not need to access each record individually for the daily update.     COLLISIONshopPRO is Password Protected COLLISIONshopPRO uses three levels of password protection. System Administrators have direct access to the SQL database, password table, email table and status setup table; File Handlers have read-write access to all Repair Order fields, and technicians have read-write access to a limited selection of repair order fields [you specify which fields] - and may be restricted to cars they are working on if desired.     COLLISIONshopPRO has a built-in eMail List Manager COLLISIONshopPRO allows your Web site to host a self-managed 'can-spam' compliant eMail list. Customers enter their email address to join the list. When you use the [included] Email Newsletter Broadcaster, a link is automatically included in each newsletter that allows the customer to easily opt-out of future mailings.     COLLISIONshopPRO features Email Newsletter Broadcaster When we build your COLLISIONshopPRO Web site we will design a newsletter template for your Email Broadcasts. You simply type in your message and click the send button, and the newsletter will be sent to everyone on your emailing list. The system is totally safe, self-managed and simple-to-use.     Email and Cell phone Text Messaging updates Customers may elect to receive notifications via email, to their web enabled PDA, or as a small text message to their cell phone whenever the status of their collision repair changes or progresses.     Developed in the latest ASP.NET Application Architecture This leading-edge, state-of-the-art system using the power of ASP.NET provides the smoothest, fasted, most robust and secure User Interface, offering the best user experience for your Web site visitors     CyberWiz Solutions is your Exclusive Resource for COLLISIONshopPRO CyberWiz Solutions believes in one important philosophy, to keep things simple. The problem with most management systems is that they are too cumbersome and time consuming to use. Our belief is that a management system must deliver the best customer and management experience possible yet be simple to use for all of the employees. Your customers truly deserve the Best.